Skip to main content
If a finished photo is almost right, ask for a studio retouch. A retoucher on our team fixes the spots you mark, by hand, and delivers the retouched photo to Gallery. Retouches fix details in a photo. To change the pose or the model, regenerate instead.

​
Request a retouch

1

Open the photo

Open the result in Gallery and pick the pose you want fixed. Each photo is retouched on its own.
2

Click Request retouch

You’ll find it in the toolbar under the photo.
3

Mark each problem

Click the photo to drop a numbered spot, then choose what’s wrong there. You can add a short note to each spot, and mark up to 10 spots.
4

Add a note and send

Add anything else the retoucher should know, then click Send to studio. The dialog shows which round this is and when the photo will be delivered.

​
What you can mark

  • Garment fit or drape
  • Print, logo or texture
  • Colour doesn’t match the product
  • Hands, limbs or body shape
  • Face, skin or hair
  • Glitches or smudges
  • Background or lighting
  • Something else

​
Rounds and delivery

Retouches come with yearly plans; monthly plans don’t include them. Each photo gets a number of rounds, and a retouch doesn’t use credits. Business days are Monday to Friday. The exact delivery time is shown when you send the request.

​
Follow your request

While a retouch is in progress, the button reads Retouch in progress, and the Studio retouch card in the result’s details shows where it stands:
  • Requested: we’ve received it.
  • Retouching: a retoucher is working on it.
  • Quality check: it’s being reviewed before delivery.
  • Delivered: the retouched photo is ready. Click View retouched photo to open it.
The card also lists the spots you marked, notes from the studio, and the history of each round. You’ll get a notification and an email when the photo is delivered or when the studio sends you a message.

​
After delivery

  • Looks good: accept the retouch to close the request.
  • Request another round: if something still isn’t right and you have rounds left, mark what to fix again.
  • Cancel request: you can cancel while the request is still Requested, before a retoucher starts on it.
If the studio can’t retouch a photo, the request is marked Not retouched with the reason.

​
Good to know

  • Retouch works on finished photo results. It isn’t available for Reshoot results or videos.
  • A photo can have one open request at a time.
  • In a team workspace, members who can’t edit images can still follow a request, but can’t send one.